This unit reviews quality improvement systems models and research in quality improvement for primary health care in Australia and other countries using a case based teaching method. The use of benchmarking concepts and practices to drive quality improvement is introduced and critically analysed. Different types of benchmarking considered in this unit include time-based benchmarking, intra-agency benchmarking, inter-agency benchmarking, and national and international benchmarking in primary health care services.<br/>Current knowledge and practice in the use of clinical and technical standards and accreditation systems to drive primary health care quality improvement is reviewed and... -- Course Website
Instructor: Dr Hui Yang, Professor Shane Thomas
Prerequisites: CRH1001, CRH1032
