Historical, political & social factors impacting on quality measurement in health care. Relationship of industrial & health care quality monitoring. Epidemiological & statistical quality measurement principles. Strength & limitations of current monitoring techniques & different sources of health care quality data. Principles of clinical indicator programs, adverse event monitoring, satisfaction surveys & benchmarking. Relationship between evidence based medicine, clinical practice guidelines & quality improvement. Design, implementation & evaluation of quality improvement programs in clinical settings. The content builds on other management units in the program such as MPH5266 and... -- Course Website
