This unit is an introduction to services and operations management concepts. The unit introduces operations management concepts in delivering value to customers, within and across organisations. Furthermore, the unit introduces and investigates service management in a variety of industry contexts, including discretionary and non-discretionary services. The services and operations concepts are synthesised through applied assessment. -- Course Website
Instructor: Dr Dayna Simpson (Caulfield); Mr Damian Morgan (Gippsland)
