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Deakin University

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Personal Injury Strategic Claims Management

  • MPM742
  • 1
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This unit is designed to provide students with a comprehensive understanding of how a strategic approach to claims management can play a vital role in reshaping the culture, processes, systems and alliances to enable the effective and efficient management of claims and compensation schemes. This includes understanding claims management methodologies, designing key performance indicators, understanding stakeholder roles, and developing strategic approaches to dispute resolution and return to work interventions. -- Course Website

Instructor: E Underhill

Prerequisites: Nil



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