This unit examines the key issues currently facing service and manufacturing organisations when creating the products and services. This unit illustrates the principles involved in effectively creating and managing a value proposition within the organisation and across the value chain. The strategic contribution that operations management can make to the organisation's long term success is examined. Included are the areas of product design conversion processes for making goods and services, planning and control, quality management and improvement methodologies. -- Course Website
Instructor: [email protected]
Prerequisites: Admission to MBA or MMgt or PGDipMgt or PGCertMgt or MEngMgt
