Many businesses are adopting a service-oriented approach to the governance of information technology (IT) where emerging technologies and service structures are efficiently leveraged. Such an approach exploits emerging technologies such as cloud and mobile technologies and new service structures such as outsourcing to provide flexible, well-defined, on demand, high quality information system (IS) services to key stakeholders such as employees, consumers and enterprises. An IS service is a set of related functions provided by information systems to support business areas and business processes. IS services are organised and managed by an IS service management framework. This unit explores... -- Course Website
Instructor: S Lichtenstein
Prerequisites: Nil
